FAQ
Who will find value from using 1st-air.net
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While 1st-air.net hosts over 6 million fare combinations to destinations worldwide, our core strength is for departures from the U.S. to points in Europe, Asia, Australia, Latin America and South Africa. 1st-air.net offers only Business and First class international airfares and premium economy fares to members of Passport Premiere. Premium members also benefit from analytics suggesting if current pricing is a BUY or if lower pricing can be expected by deferring the purchase.
Changes to a ticketed itinerary
| Most international itineraries purchased through 1st-air.net can be changed. Changes to the dates of travel without changing the routing, can usually be handled by a change in the reservation without ticket re-issuance (e.g. changing an itinerary for travel between London and New York, already ticketed for travel on Sunday, to travel on Monday.) Certain fares do carry a penalty for changes made, and you should check with 1st-air.net regarding any penalties for changes. |
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Delivery
As of December 22, 2008 1st-air.net utilizes an electronic document delivery system. All ticket confirmation will be sent to you via e-mail unless special circumstances require the use of paper tickets. Over 99.9% of 1st-air.net transactions are now distributed as electronic tickets.
Payment
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1st-air.net accepts Visa, Mastercard, or American Express for payment of all services. A signed credit card authorization form must accompany all credit card orders for transactions over $1,000. This form may be printed from http://www.1stair.net/creditauth.html. The form should be completed and faxed to the number on the top of the form. 1st-air.net only accepts credit cards that have a verifiable U.S. billing address.
| Payments may also be remitted by cashiers check, money order or bank transfer. Company and Personal checks may also be remitted but will be held for a minimum of 5 business days for funds clearance before your order will be processed. Checks and Money Order payments should be sent to the address below. You may also be eligible to pay by electronic check. Check with 1st-air.net for details: |
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1st-air.net
Attn: Payments |
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500 North Michigan Ace Ste 300
Chicago, IL 60601
ADDITIONAL DISCOUNTS MAY APPLY FOR BANK TRANSFERS - To pay for services by bank transfer, please contact our offices directly at (585)383-4470 for payment instructions. Additional discounts may apply for payments made by bank transfer.
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Refund Policy
| Any purchase from 1st-air.net that is not completely used and for which a refund is requested should be sent to our offices at 500 N. Michigan Ave, Ste 300, Chicago, IL 60601. Many ticket types which are not used may be eligible for a refund, less a 1st-air.net and airline imposed cancellation penalty. Some deeply discounted ticket types may not be eligible for a refund even if cancelled prior to your scheduled departure. Some carriers and routes do not permit changes to the dates, times or routing for their lowest fare types. As change and cancellation penalties vary by carrier and route, we encourage you to clarify with your 1st-air.net representative the specific penalties involved with your itinerary prior to completing your purchase. Failure to cancel a paid reservation more than 24 hours prior to your schedule departure time may result in forfeiture of your tickets remaining travel and/or refund value. |
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| This policy comes into effect as of December 1, 2003. Please contact your global travel analyst for an explanation of the penalties that may exist for your specific itinerary. |
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| Can I use mileage/certificates to upgrade a 1st-air.net purchased business class ticket to First Class? |
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1st-air.net understands that several of its customers have obtained premium status with various airline loyalty programs, and may have received one class upgrades from business to first class. If you are purchasing a business class fare from 1st-air.net with the intentions of upgrading it to First Class, we strongly recommend that you check with the respective carrier first to verify that the booking class 1st-air.net is using is eligible for one class upgrades.
Additional Passengers and Changing Passenger Type
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Updating Your Profile
To update your profile, simply ‘LOGIN’ to your account at the top of this page and select ‘Edit Your Profile’. From this section, you can update the following fields
- Name
- Address
- E-Mail Address
- Telephone Number
- Mobile Phone
- Mileage Numbers
- Additional/Supplemental Travelers
- Password
We value your patronage and respect your right to privacy. Because we are committed to protecting your privacy, we employ our highest levels of security to keep your sensitive personal information strictly confidential and protected from unauthorized third parties.
Multi-Segmented Itinerary
Our automated multi segment search tool is reserved for members of Passport Premiere. For multi segmented search functionality, please go to www.passportpremiere.com to complete your account upgrade.
Frequent Flyer Mileage
Almost all fares distributed through 1st-Air.Net are eligible for mileage credit. Some deeply discounted fares may not be eligible for mileage credit, or may award mileage credit at a reduced rate. 1st-Air.Net displays the “BOOKING CLASS” for all premium cabin fares types within our search results. Most airline mileage programs specify booking classes that are eligible and/or ineligible for mileage credit. You are encouraged to compare the booking classes found within our search results with your frequent flyer programs list of booking classes that are eligible for mileage accrual.
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